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Return / Cancellation Policy

Product Exchange/Return : 
In case of damages, defective or not as described on our website (Shaher.ae) you may return the product within 2 days of order receipt. Demands for exchange/return will not be fulfilled, if:
  • Return request is applied after 2 days of order receipt.
  • The damage or missing parts for reasons are not due to our error.
  • How to request an Exchange/Return:
    • Go to your Order History page.
    • Click on Product Return.
    • Fill the required fields and submit.
      • You will receive a call back from us regarding return details, within 24 working hours of your request.
      • Accordingly, send the product back via courier.
      • Once we receive the shipment, the product will undergo quality checking.
      • Return/Exchange will only be initiated when the product(s) meets the stipulated conditions.
Note: Items on Sale cannot be exchange or returned
Cancellation of orders:
  • You can cancel your order prior to shipping process.
  • Once the order has been processed, it cannot be cancelled.
  • To cancel an order, the customer should apply a request Order Cancellation.
Refund Policy:
  • If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
  • Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card.
  • Refunds will be made via the same mode as used during payment of order within 45 days of return procedure initiation.
  • If paid with Cash on Delivery (COD), the refund will be by a voucher.
Cash on Delivery Policy ( COD ):
Before placing a Cash on Delivery (COD) order on Shaher.ae, it is very important to note the following terms:
  • The Maximum order value for COD is AED 500.
  • Only cash payments will be accepted in AED Currency.
  • Any other payment methods like personal cheques or credit cards will not be accepted.
  • If COD order has been rejected several times for any reason not complying with our policies, you may lose COD buying privileges.

Delivery policy:

We deliver our Products to only the UAE. Shipping will be done by Aramex.

Delivery shall be in 1 – 2 working days. Delivery Fees will be a Rate of AED: 20 AED for first 5kg and a charge of 2 AED for every additional 1kg. Avoid any delivery delay by providing your full address along with your contact details.

Track Your Order

Please enter your tracking number which can be found in the delivery notification email received when your order was shipped.
You can also track your order by logging into your account and checking the order history section.

Online tracking may take up to 24 hours to appear after your order has been shipped.

For further queries, please mail us on orders@shaher.ae